Support

Answers first, then a ticket
Getting started
What is my Zentex account?
Your wallet is your account. There is no password, no email login and no custody — you sign every action from your own wallet.
Can I change my sponsor?
No. Your sponsor is set at registration and is permanent. It determines where your Direct Income, Spark Income and level incentive flow.
Model Engines & Yield
How is my Daily Yield rate calculated?
Your rate is 0.5% of the slot value per day. Each direct who joins on a day (activates their first Model Engine) lifts that day's rate: 1 direct 1%, 2 directs 2%, up to 10% with 10 or more. The next day it is back to 0.5%.
Which days is yield credited?
Every day, weekends included. Yield is credited at the daily closing for each day your Model Engine is active, Saturday and Sunday the same as any other day.
What happens when I reach my cap?
Earning stops entirely — daily yield, Direct Income, Spark Income and Level Incentive all count toward the cap. Activate another Model Engine to resume.
Can I buy any Model Engine?
Yes. There are no criteria to buy a Model Engine — you can activate any available package at any time, in any order, as often as you like.
Team & levels
Which directs raise my daily rate?
A direct referral counts on the day they activate their first Model Engine. Each one lifts that day's rate by one step, and the boost lasts for that UTC day only.
How does Level Incentive work?
You earn a share of the daily yield credited to members in your downline, up to ten levels deep, the same for every Model Engine. Each level pays its own percentage and unlocks once you have its number of directs and its team business — the Level incentive page shows the current table.
Wallets & withdrawals
Why did my Earning Wallet empty overnight?
At each daily closing the full Earning Wallet balance sweeps to your Withdraw Wallet. Nothing is lost — check the Withdraw Wallet.
What are the withdrawal rules?
Withdraw from your Withdraw Wallet with a minimum of $10, in multiples of $10. Payouts go to your own registered BEP-20 address, and you can make one request every 24 hours.
Security
Does Zentex ever hold my funds?
No. Zentex is non-custodial. We never receive, store or transmit a private key or seed phrase.

Before you invest

Returns are targets, not guarantees. Read the Risk Disclosure in full — it explains market, technology, counterparty and regulatory risk in plain language.