Support

How support works

Support runs on tickets in your dashboard. Each ticket keeps its own thread, so a follow-up three days later still has everything we already know about your case, and you can see the status without asking.

Connecting a wallet is all it takes to open one. There is no separate account to create and no password to lose.

Answers to the common ones

My deposit has not appeared

Deposits are credited automatically within a few minutes of confirmation. If yours is slower, paste the transaction hash into the box on the deposit page — we look it up on chain, and if it paid your deposit address it is credited. Never send a second transfer to fix a missing one.

I sent the wrong token or the wrong network

Only USDT (BEP-20) on BSC Smart Chain reaches your deposit address. Anything else is not recoverable by us, because it never arrives anywhere we control. Check the network and the contract address in your wallet before sending.

When does yield arrive?

Every day, weekends included. Your rate is 0.5% of the slot value per day. Each direct who joins on a day (activates their first Model Engine) lifts that day's rate: 1 direct 1%, 2 directs 2%, up to 10% with 10 or more. The next day it is back to 0.5%.

Why has my Model Engine stopped paying?

Each Model Engine stops at its earning cap — its own multiple of the slot value, shown on it in the app. Activating another Model Engine starts a fresh slot.

Can I buy any Model Engine?

Yes. There are no criteria to buy a Model Engine — you can activate any available package at any time, in any order, as often as you like.

Where is my withdrawal?

Withdrawals leave in multiples of $10 to a USDT (BEP-20) address and settle within 24 hours. Past that, open a ticket with the reference number.

What support can and cannot do

We can trace a transfer, explain how a balance was calculated, correct our own errors and unblock anything on our side.

We cannot reverse a confirmed blockchain transaction, recover funds sent to the wrong address or network, sign anything on your behalf, or restore a wallet you have lost access to. That is the other half of non-custodial: nobody can move your funds without your key, including us.

Before you open a ticket

• Check the FAQ on the home page — it covers the engine, the Model Engines and the payout rules.
• Have your wallet address and the relevant reference number or transaction hash ready.
• Note the exact time and what your wallet showed, if a signature or transfer failed.

Support will never ask for your seed phrase or private key, and no Zentex employee will ever DM you first. A request for either is a scam, whatever name is on the account.