Your account
Deposits, withdrawals, Model Engines, yield, referrals and levels. Open a support ticket in the dashboard and you keep the whole thread in one place, with your wallet already attached.
Open a ticketCompany
Contact Zentex
Pick the channel that matches what you need. Anything about your own account is answered fastest from inside the dashboard, because the ticket arrives already tied to your wallet.
Channels
General enquiries
Press, partnerships, integrations and anything that is not account-specific: support@zentex.info.
Legal and privacy
Data requests, policy questions and formal notices: privacy@zentex.info for privacy, legal@zentex.info for everything else.
Security disclosure
Found a vulnerability? Write to security@zentex.info with enough detail to reproduce it. Please give us a reasonable window to fix it before publishing.
What to include
Every one of these is public information that helps us find your case in seconds. None of them lets anyone move your funds.
- The wallet address you sign in with.
- The reference number of the deposit, withdrawal or transaction you are asking about — the copy icon beside it in your history copies the full value.
- The transaction hash, if the question involves money that moved on chain.
- What you expected to happen, and what happened instead.
Response times
- Support tickets
- Usually within one working day
- Withdrawal requests
- Settled within 24 hours — no ticket needed unless it passes that
- Security reports
- Acknowledged within two working days
How we will never contact you
We never message you first on Telegram, WhatsApp, Discord or X. We never ask for your seed phrase, private key or a signature that moves funds. We never run giveaways that require you to send USDT first. Anyone doing any of those is impersonating us — report it and ignore it.